Refund policy

If something is not right with your order, here is how returns work.

30-day returns

You can return an item within 30 days of delivery if it is unused and in its original packaging, with all parts and accessories.

How to start a return

Email shop@clinirae.com with your order number before you send anything back. We will reply with a return authorization and the address to send it to. Items sent back without a return authorization cannot be accepted.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective or wrong. Please use a tracked shipping service.

Damaged, defective or wrong items

Email us within 7 days of delivery with your order number and photos of the item and the packaging. We will arrange a replacement or a full refund at no cost to you.

Limited warranty

If your device stops working because of a defect in materials or workmanship during normal home use, we will repair or replace it at no cost during the warranty period, counted from the delivery date:

Clinirae Light Panel 320: 2 years
Clinirae Light Wrap: 1 year
Clinirae Scalp Light Cap: 1 year
Clinirae Light Mask: 90 days
Clinirae Crystal Rest Mat: 90 days

The warranty does not cover normal wear, accidental damage, misuse, use outside the instructions in the manual, or devices that have been opened or modified. To make a claim, email shop@clinirae.com with your order number, a short description and a photo or video of the issue. If we ask you to send the device back for a valid claim, we cover the shipping. This warranty is in addition to your rights under applicable law.

Refunds

We will email you once your return has arrived and been checked. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.